Good service from Drakenstein Municipality 2008-10-09
I write to inform you the very pleasant experience that I had with respect to the difficulties I experienced with my prepaid electricity box.
About two weeks ago, on a Friday, I noticed that the digital display had “disappeared”.
On the following Monday, my secretary called the Municipality’s “prepaid” department to arrange for somebody to come and check the box.
To her pleasant surprise, two technicians were at the house within an hour.
They checked the box, but were unable to repair it.
They advised that they would have to obtain a new box and would install it the following day.
They supplied her with a telephone number and the reassurance that if the meter “ran out” of units, there would be something in place that would ensure that I would not be without power.
They agreed to be there first thing in the morning. When she arrived Tuesday morning, the technicians were already there, finishing the work!
After enquiring about what happened to the remaining units on the “old” box, she was informed that they would give me R200 worth of units. She received a code over the phone and the units were punched in.
What wonderful service!
I have noticed, however, since my new box has been installed, that it seems as though I am using electricity at a much greater rate than I had previously.
I wonder if the calibration has been done correctly, or if there has been an increase in electricity charges – a substantial increase – without me knowing this.
