I MOVED to MTN in March 2008 - only to discover that I have been a victim to the spin doctors of marketing.
It was a tedious task to open a contract and I had to wait for my sim card. I waited days for my handset.
When I came there again the phone was there, but the wrong telephone number was encrypted on the sim card!
Again I was told that I should wait another five working days for them to correct their mistake.
I asked if I could cancel my contract immediately – I had had enough.
The store assistant said that I couldn’t do that.
I insisted on speaking to the regional manager to try and clear up this mess. She guaranteed me that I would not have to wait any longer than five working days.
Finally on 20 March I received my package – I am sure it would not have taken so long at any other service provider.
So I received really poor service right from the start and this is now the final blow - barely audible reception!
On Saturday evening 18 April, Sunday 19 April and today I could and still can’t make any calls.
SMSs take hours, yes hours, to go through and the customer care line 083-900-12-12 was no help at all! I called on the Sunday at 15:09, and I am sorry that Nina had to take my call, because indeed I was a terribly upset client!
I still am.
We pay for a service which MTN, quite frankly, is not providing. If you have problems with your network, it would only be right for you to inform your valued clients.
It will be a tough task persuading me to extend my contract with MTN.
