SINCE upgrading my contract at Vodacom at the end of last year, I have experienced endless problems and frustrations – starting with itemised cellphone bills spanning no less than 100 pages at a time.
After the phone had been sent for repairs/reprogramming for some three weeks, during which time I had to battle with an inadequate phone for my work purposes, it was returned with the same problem.
This was only for me to find out of my own accord that it was simply an incorrect setting which they were not able to point out.
The latest problem - the phone had to be sent away because a piece of the charging pin had broken off in the port.
Instead of removing this, the phone, which had worked perfectly before, was returned with a note of “economically irreparable – liquid damage”.
I had also not been informed of the phone’s return to the shop, only to find this out a few days later through insistent enquiry (the manageress in my experience does everything in her ability to avoid talking to customers).
Instead of accepting the “verdict” and scrapping this R6 000 phone, I collected it, put in the SIM card and found that it worked perfectly.
I immediately took it to a small repair shop in Paarl where the broken chip was removed within 15 minutes at a cost of R50. It has now worked perfectly for several weeks, despite the “liquid damage”!Cassie du Plessis
