Traffic headache
2007-05-10
CONFUSION and frustration have become part of the lives of motorists due to the failure of the Department of Transport to get the new motor vehicle registration system, eNatis, up and running.
This new system was installed into the countrywide computer system of the traffic authorities to ensure speedy service delivery, as well as assisting in combating fraud.
But ever since its installation, vehicle registration has come to a virtual standstill countrywide.
The few times that eNatis has been operational since April, it has taken double the normal time to complete a single vehicle registration.
Amongst the frustrated customers are car dealerships who are currently running at financial loss due to the inability to get cars out of their showrooms.
Police stations who deal with vehicle clearance certificates are also unable to issue them.
On Monday the Department of Transport shut the system down without notice in order to reinstall it. They promised that it would be up and running by 14:00 that day, but by Tuesday no transaction could be made at test centres.
The Dal Josaphat traffic centre has not been a stranger to disgruntled customers queueing at their doors.
A spokesperson for the centre said that they are themselves currently confused as to what will happen next.
“We are aware of customers' frustration and we are trying to assist them as far as possible.
“Apparently this new system will be quicker and more efficient than the older system. It will just be a matter of time to see whether theory meets practice.”
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