Customer service makes the difference
2007-07-05
IN this day and age I don’t know who doesn’t see him/herself as a service provider. We all have clients, whether you’re a teacher or a postman.
And in today’s highly competitive market, one thing that often gives a company the edge, is its customer service.
Furthermore, being friendly and sincerely wishing someone a good day, is a simple way of connecting on a personal level.
We’re all human and a little warmth does go a long way.
I commute to work on a daily basis and have to put in petrol regularly. I tend to do this either in Wellington or Paarl in support of local businesses.
Over the past year, one petrol station stands out as a place where I am guaranteed excellent service. Why? Because of the attitude of their petrol attendants.
Nowhere else am I waved in courteously, greeted politely and asked to please call again.
They offer to wash my windows, even on the occasions when I’ve only put in R50’s worth of petrol! And if my friend, Charles, is around, he always asks how I’m doing today.
You may argue that I get good service because I’m a “regular” and they know me, but I only became a regular customer because of the service I have received there.
Obviously I now make a point of filling up there exclusively.
So, to all the petrol attendants at the lower end of Church Street, Wellington: Congratulations on a job well done!
And thank you for taking pride in your job. Your attitude makes a difference – not only in my mood, but also in the service that I in turn provide to others.
Chantal Matthews
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